I got a call from the tax club company from New York and I believed the hype they were selling over the phone. I should have remembered that saying, "If it sounds to good to be true it usually is."
Instead I believed it all. I gave them twice the money I would have paid to have these tax services done locally.
I got a customer service phone number from them when I purchased the plan and it turns out that number got me through to a service which was a third party phone service. The people who answered my first customer service call didn't know anything about income taxes at all. I was really worried after I made that first service call. I knew this company would be diving into my personal finances. I was afraid of what happen would happen if I needed assistance with my secure information and got referred to a third party from this club. They would call me on the phone and from then on I always wondered if they were indeed working for the tax club. I couldn't see their faces. They weren't in an office. They were just voices on the other end of the phone line. Honestly, I had no idea who I really was talking to. I worried about this constantly. Finally I asked for a refund.
I really didn't want to have my income taxes done with people so far away. I needed a service closer. The rep was so nice on the phone and seemed to really understand. If I had questions to call and he would help. Well I called several times and of course he wasn't able to take my call. This didn't help me to feel any better about this tax company. I have other issues and doubts about this company which I won't go into online.
I talked to the New York Better Business Bureau about this club. I even disputed the charge through the credit card company. It was a long and drawn out process. I didn't get that refund. At first I was a pissed consumer. I repayed the credit card company. Happily, I closed out that credit card account and swore never to use that bank again.
Yaah...I know I was a sucker. The Tax Club got some free money upfront and didn't have to do anything for it.
Honestly, I am happy to be rid of this tax club company. I have read the numerous complaints about this company from other people and I believe I am lucky to have gotten away from them without the thousands of added dollars from fees that others say have occured when using this tax club service. I say goodbye and good riddance.
Monetary Loss: $895.